ACITBlogIT newsSage

Have you been experiencing issues emailing from Sage all of a sudden?

By 29 June 2018 September 11th, 2020 No Comments

Have you been experiencing issues emailing from Sage all of a sudden? 
We have been getting an increase in support calls related to emailing and have spotted a familiar issue. The “Generic.com” issue has returned for some users running version 1708 build 8431 of Outlook. But don’t worry, the same fix from our previous blog still works!
So, if you see a “Generic.com” error when emailing from Sage, don’t Panic! Just follow the below:
          First, give your PC a reboot and try emailing again
          If you still get the error, click on the appropriate link to get the fix for your version of Sage
V23.2 and above
V23.1 and below
          Close all open programs, run the fix and reboot
          This should get rid of the “Generic.com error” but, if the issue still persists, just give us a call on 01277 888210